I followed the Integration Guide. But I can’t see TruRating Online questions when my Payment Confirmation Page is loaded. What should I do?

Please contact support@trurating.com with a short description of the issue. Someone from the TruRating Team will get in touch with you soon as possible to resolve this.

I need to test the integration before switching to live. Does TruRating provide a test setup for this?

Yes. Please make sure to set isLive parameter to false while you are carrying out the integration and testing. All ratings collected during this stage will be excluded from your TruRating on-line dashboard. Make sure to set this value to “true” when you are ready to start capturing ratings from your customers.
Please refer Insert JavaScript snippet for more information.

I followed the Integration Guide. TruRating Online loads and I’m able to rate. Am I ready to start capturing ratings from my customers now?

We strongly recommend you perform the following additional checks prior to capturing live ratings.

  • Your website’s functionality/formatting/visual appearance is not affected in any way due to TruRating Online. Check on a range of different desktop and mobile browsers
  • TruRating Online loads without any significant delays once the Payment Confirmation Page is displayed
  • Make sure to set isLive parameter to true
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